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Soft skill is grooming yourself so that you can stand in competitive environment. To become more successful soft skill is mandatory for everyone. Soft skill is individual’s responsibility to the success of organization. Especially for those organization who has to deal with customers face to face. A soft skill is a need of every human being in order to become more successful in personal, professional and social life.

  1. Personal Assessment
  2. Content and Speaking Style
  3. Nonverbal Aspects of Communication
  4. The Power of Storytelling
  5. The Link Between Communication and Leadership Style
  6. Four Speech Models
  7. Practical Tasks
    1. The rational-based speech, used for interviews, informal meetings and business presentations
    2. The special occasion speech, aimed at persuading or inspiring others in times of crisis or corporate restructuring
    3. The visionary speech, designed to gain credibility and obtain buy-in for your Project or idea

  1. What is Etiquette
    1. Integrity
    2. Saying “Hello”

  2. Stand when you're being introduced to someone
  3. Always say your full name
  4. Always initiate the handshake if you’re the higher-ranking person or host
  5. Dress appropriately
  6. Only say "thank you" once or twice during a conversation
  7. Send separate thank-you notes to everyone involved
  8. Leave your phone in your pocket
  9. Use professional head shots
  10. If you forget someone’s name, admit it
  11. Greet people at work
  12. Keep your fingers together when you point
  13. Stay sober
  14. Prepare a polite exit
  15. Giving and Receiving Apologies
  16. Cell Phone Etiquette
  1. Communication
    1. Introduction to Communication
    2. Flow of Communication
    3. Nonverbal communication
    4. Verbal communication
    5. Written communication and its historical development
    6. Business communication
    7. Barriers to effective human communication
    8. Saying

  2. Interpersonal: About Communication
    1. Culture and Gender
    2. Communication and the Self
    3. Interpersonal Perception
    4. Language
    5. Nonverbal Communication
    6. Listening
    7. Interpersonal Communication in Friendships and Professional Relationships

  3. Leadership
    1. Introduction to Leadership,
    2. Leadership Power,
    3. Leadership Styles,
    4. Leadership in Administration.
    5. Difference between leader and manager.
    6. Access your own motivation

  4. Stress
    1. Introduction to Stress
    2. Causes of Stress
    3. Managing Stress

  5. Group Dynamics
    1. Importance of groups in organization
    2. Team Interactions in group
    3. Group Building Decision Taking
    4. Team Building
    5. Interaction with the Team
    6. How to build a good team?

  6. Performance
    1. Introduction to Performance Appraisal
    2. Appraisal Vertical Appraisal
    3. Horizontal Appraisal,
    4. Methods of improving Techniques of Performance Appraisal.

  7. Time
    1. Time as a Resource
    2. Identify Important Time Management Wasters
    3. Individual Time Management Styles
    4. Techniques for better Time Management.

  8. Motivation
    1. Introduction to Motivation
    2. Relevance and types of Motivation
    3. Motivating the subordinates
    4. Analysis of Motivation

  1. Fear of public speaking - You are not alone - 'Fearlessness in an Assembly
    1. Standing alone
    2. In an open territory with no place to hide
    3. Without a weapon
    4. In front of a large crowd of creatures staring at you

  2. Understanding and overcoming fear of public speaking - Managing causes and effects
    1. Be prepared and knowledgeable
    2. Write notes that are talking points, not the exact speech
    3. Practice alone and with a safe audience
    4. Picture yourself doing it

  3. Confidence and control - Experience, preparation and rehearsal
    1. Trust
    2. Building a self confidance

  4. Physiology and stress - control/process - Understanding and managing stress
    1. Explore the stages of stress and how to respond to each stage
    2. Use a stress assessment to determine current level of stress
    3. Create an action plan of strategies to improve current lifestyle habits that create stress

  5. Process for preparing and creating presentations - starting your ideas
    1. Be clear with your objectives
    2. Use a theme
    3. Use graphics and illustrations
    4. Manage your fonts and typefaces
    5. Identify key points and elements
    6. Creating strong opening and closing
    7. Use the PowerPoint image and visual tools
    8. Rehearse and familiarise
    9. Look at your audience

  6. Delivering Presentations Successfully - relax, control, enjoy
    1. Carrying out essential checks
    2. Presenting the right image
    3. Using your words ,tones and body language
    4. Working with qualities of your voice
    5. Acknowledging and overcoming nerves
    6. Using relaxation techniques
    7. Using mannerisms and gestures to enhance impact.

  1. Benefits for the individual
    1. In everyday life, the development of life skills helps students to:
      1. Find new ways of thinking and problem solving
      2. Recognise the impact of their actions and teaches them to take responsibility for what they do rather than blame others
      3. Build confidence both in spoken skills and for group collaboration and cooperation
      4. Analyse options, make decisions and understand why they make certain choices outside the classroom
      5. Develop a greater sense of self-awareness and appreciation for others

  2. Benefits for employment
    1. While students work hard to get good grades, many still struggle to gain employment.Employers were looking not just for academic success but key employability skills
      1. The ability to self-manage, solve problems and understand the business environment
      2. Working well as part of a team
      3. Time and people management
      4. Agility and adaptability to different roles and flexible working environments
      5. The potential to lead by influence

  3. Benefits for society
    1. The more we develop life skills individually, the more these affect and benefit the world in which we live:
      1. Recognising cultural awareness and citizenship makes international cooperation easier
      2. Respecting diversity allows creativity and imagination to flourish developing a more tolerant society
      3. Developing negotiation skills, the ability to network and empathise can help to build resolutions rather than resentments

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